Since the recent issues caused by a massive upgrade of the TSB computer systems, the number of reported frauds and scams against TSB customers has increased significantly.

Number porting

One method being used is number porting. This makes use of a genuine service offered by mobile telephone companies that enables you to move your phone number to a new SIM.

Fraudsters will initiate the number port which results in a PAC number being sent by text to your phone, the fraudsters need to convince you to disclose this code, either by remotely managing your phone with malware or by pretending to be someone from either your bank or phone company.

Once they have the code, they can move your phone number over to a SIM card they own, and access your bank by verifying text messages.

If you receive a PAC from your mobile operator, context your mobile operator immediately (don’t use any numbers sent with the PAC as these can be fake) and cancel the request. Also alert your bank to the possibility of an attempted hack.

Phishing

Another reported method has been a direct phishing scam. The fraudsters send fake emails or text messages that appear to be from your bank asking you to check your account details or perform some action online.

The link sent will direct you to a fake copy of your bank login screen where your details will be collected giving the fraudsters your account login details.

Be aware

• Always be aware of any unexpected text messages, emails or phone calls. Don’t just ignore them, report them via official channels.
• Don’t click on any links inside text messages or emails that you have not verified are genuine.
• Always use a phone number you know is correct to contact your provider, don’t assume one inside an email or text message is the correct one.
• A genuine bank will NEVER ask you to move money into a different account, not even a ‘safe’ account
• You should never disclose your PIN or your full password to anyone, if anyone asks for any information from your password, verify who you are talking to first.
• If you receive a PAC code, contact your mobile phone provider immediately.

Report

If you believe you have been targeted with a suspicious email or text message, report it to Action Fraud, the UK Fraud service, at https://www.actionfraud.police.uk/report_phishing or by calling 0300 1232040

If you received a suspicious email or text that specifically relates to a TSB account, you should also report it to TSB on their email address emailscams@tsb.co.uk